This course is designed for leaders and teams who want to improve their skills in problem-solving and buy-in.
In this course, attendees will learn how to:
Craft an effective problem statement
Collect facts and data that illustrate the problem
Identify root causes that create the perceived problem
Gain buy-in and feedback on the analysis of their problem
Identify countermeasures to test
Measure whether these experiments fixed the problem
To share results and lessons learned with the entire organization to increase organizational intelligence
Standard Course Length
Duration: 2-day, in person interactive training
Class size: 10+
Please contact us for pricing information.
Lauri Valenta, spent 5 years working with and for King County Metro and she understands the complex challenges facing government agencies. Before that, she oversaw operations for a mid-sized manufacturing company. She has over 20 years’ experience leading and coaching organizational, team and individual transformation in the private, public, and non-profit sectors.
B.S., Non-profit Management, Duquesne University, Pittsburgh PA
Certified Change Management Professional, Acuity Institute, Denver CO
Lean Six Sigma Black Belt, MSI
Production & Inventory Management, APICS, Seattle WA