Team Learning & Communication


Course Description

Team Learning & Communication How can we recognize behaviors that inhibit learning and communication within teams or groups? Then, what skills can we learn and what behaviors can we practice that will increase our capacity to learn, our effectiveness, and our satisfaction?

This highly interactive workshop is based on the Mutual Learning Model, a theory of organizational behavior developed by Chris Argyris and Donald Schon. Participants will work with tools and practices such as the Ladder of Inference, Left Hand Column, Knower-Learner Survey, Mental Models, Open & Clean Questions, and Double Loop Learning. During the workshop, participants will experience solo reflection, conversations in pairs and small groups, whole group interactions, role-playing, and somatic learning.

Performance Objectives
Upon completion of this course participants will:

  • Experience greater self-awareness

  • Be familiar with specific values and ground rules that enable more effective team behavior

  • Know how to engage with conflict that arises within teams

  • Understand the value of skilled inquiry

  • Be able to help their team learn

Teams that share this workshop experience are likely to subsequently observe increased productivity, better working relationships, and increased personal well-being.

Competencies covered in this course: Effective communication, feedback, conflict engagement, and genuine inquiry.

Intended Audience: Teams, as well as Supervisors and Managers of Teams, and HR Professionals.

Standard Course Length

  • One day

  • 10 – 25 participants


Please contact us for pricing information.

FAcilitated by

Steve Byers has 20 years of experience working with teams and leaders, and in convening important conversations in communities and organizations. He has designed and facilitated conversations in culturally diverse communities and organizations on such topics as racism and fair policing, employment and recreation for people with disabilities, access to health care in rural communities, strengthening families to prevent child abuse and neglect, and social determinants of health in immigrant communities. He also trains people to do this work, thus building capacity in the community. Steve works with teams and leaders to improve performance, strengthen working relationships, and increase team member well-being.

He has presented multiple interactive workshops at various conferences in the last 15 years, including Elevate Early Learning (Tacoma), In2:InThinking Annual Forum (Los Angeles), and the Pegasus Systems Thinking in Action conference (Boston & Seattle). Any workshop Steve offers can be customized for an organization so that the participants can do real relevant work while learning.

Steve is a graduate of the Organization Systems Renewal program at Seattle University. He is an experienced “Art of Hosting” facilitator and trainer. He designs and teaches workshops for organizations and the public, and teaches in a graduate leadership studies program at St. Mary’s College of California. Steve is also the owner of Helping Human Systems, a consulting practice to develop leadership capacity.